⚠️ Important Notices
- These Terms apply to multiple user types (e.g., businesses, agencies, resellers, and consumers). Rights and obligations may differ by user type and jurisdiction.
- Some plans use automatic renewal. We send renewal reminders with cancellation info before each renewal cycle.
- German consumers: after any renewal you may terminate monthly with effect at the end of that month.
- If you operate in the EU as an intermediary/hosting service, DSA processes below apply.
Cannyloop — Terms & Conditions
Effective date: 24 August 2025 • Last updated: 26 August 2025
1) Who we are & how these Terms work
Cannyloop (“we”, “us”, “our”) provides AI and workflow automation services, implementation, and related digital deliverables (the “Services”) under a retainer or project model.
By creating an account, signing an order form, or using our website/applications (collectively, “Application”), you (“you”, “User”) accept these Terms & Conditions (“Terms”).
If you do not agree, do not use the Application or Services.
These Terms may be supplemented by an order form, master services agreement (MSA), data processing agreement (DPA), or special terms for specific products. Conflicts are resolved in this order: (1) Order Form/SOW, (2) MSA/DPA, (3) these Terms, (4) policies referenced herein.
2) Target audience & eligibility
The Application is available to multiple user types, including B2B (companies, agencies, resellers) and B2C (consumers). Certain rights (e.g., consumer withdrawal/cancellation rights) apply only to consumers in specific jurisdictions as detailed below.
You must be able to legally enter into contracts. If you register on behalf of an organization, you represent you have authority to bind that organization and “you” includes that organization. If you use features that qualify as an intermediary/hosting service in the EU, our DSA notice-and-action procedures apply (see Section 18).
3) Account, access & acceptable use
You are responsible for your account, credentials, and activity. Do not share credentials or bypass access controls.
You may not: (a) infringe IP or privacy; (b) upload unlawful, harmful, or malicious content/code; (c) reverse engineer, scrape at scale, or overload our infrastructure; (d) use Services for spam, fraud, or illegal surveillance; (e) misrepresent your identity or affiliation; (f) use outputs to create competing datasets or benchmarks except as expressly allowed.
We may suspend or terminate accounts for violations.
4) Content rights (All Rights Reserved) & licenses
Unless expressly stated otherwise in an order form or license notice, all rights are reserved for (i) the Application, its UI, underlying software, templates, and documentation; (ii) any proprietary methods, accelerators, connectors, or libraries we provide; and (iii) our brand assets.
No rights are granted by implication or estoppel.
What “all rights reserved” means (examples):
- You may not copy, modify, distribute, sublicense, or publicly perform our protected content/software except where expressly permitted.
- You may not remove notices, reverse engineer source code (except to the limited extent mandated by law), or reuse our templates outside the scope of your plan.
- Brand assets (names, logos) may not be used without written permission.
Your Content & Data. You retain ownership of data, prompts, files, and materials you supply (“Your Content”). You grant us a non-exclusive, worldwide, royalty-free license to host, process, transmit, and display Your Content only to provide and maintain the Services, comply with law, improve safety/security, and as otherwise permitted in an Order/DPA. You are responsible for obtaining any third-party rights needed for Your Content.
Output & Deliverables. Unless your Order/SOW states otherwise, you receive a non-exclusive license to use project deliverables (automation workflows, scripts, connectors, documentation) for your internal business purposes. Re-sale or provision as-a-service to third parties requires our written consent or a reseller agreement. Open-source or “some-rights-reserved” items will be clearly labeled with their applicable license (e.g., Creative Commons, OSI license).
Public vs. private areas. Some areas of the Application may be public or shared. Treat anything you publish in public or shared areas as non-confidential.
5) Business model, payments & user rights
5.1 What we offer
Implementation and support of AI + workflow automations; integration with third-party systems; advisory; training; and optional dashboards or light-SaaS components. Physical goods are generally not offered; if they are, Sections 5.5–5.7 for goods apply.
5.2 Purchasing process & prices
Orders are placed via our website checkout, proposal acceptance, or signed Order/SOW. Prices exclude taxes unless stated. We may update prices prospectively; we will notify you before renewal or future billing periods. Any third-party fees (e.g., API usage, hosting, task minutes) are your responsibility unless an Order states otherwise.
5.3 Payments
Fees are due in advance unless specified. Invoices are payable within 7 days of issue. Late amounts may accrue interest at the lesser of 1.5% per month or the maximum allowed by law and may result in suspension. You authorize recurring charges for subscription plans. We may use third-party processors subject to their terms.
5.4 Subscriptions
Term & renewal. Unless stated otherwise, subscriptions are monthly or annual and automatically renew for successive periods of the same length. We send renewal reminders with cancellation information reasonably in advance of each renewal.
Termination timing. You may cancel at any time; cancellation takes effect at the end of the current billing period. If a termination notice is received before the end of the current month, a monthly plan ends by that month’s end; otherwise, it renews once more and then ends.
German consumers. After any renewal, you may terminate monthly, effective at the end of that month, notwithstanding conflicting terms.
Prorations & refunds. Unless required by law or expressly stated, fees are non-refundable and not prorated.
Termination timing. You may cancel at any time; cancellation takes effect at the end of the current billing period. If a termination notice is received before the end of the current month, a monthly plan ends by that month’s end; otherwise, it renews once more and then ends.
German consumers. After any renewal, you may terminate monthly, effective at the end of that month, notwithstanding conflicting terms.
Prorations & refunds. Unless required by law or expressly stated, fees are non-refundable and not prorated.
5.5 Goods (if offered)
Delivery. Title passes upon delivery; risk passes upon shipment unless consumer law provides otherwise. Estimated delivery windows are not guarantees.
Guarantees for EU consumers. Goods must conform to the contract. You have statutory remedies if they do not.
UK consumers. Statutory conformity rights apply (short-term right to reject, repair/replace).
Brazil consumers. Conformity and defect remedies apply under Brazilian law.
Guarantees for EU consumers. Goods must conform to the contract. You have statutory remedies if they do not.
UK consumers. Statutory conformity rights apply (short-term right to reject, repair/replace).
Brazil consumers. Conformity and defect remedies apply under Brazilian law.
5.6 Statutory consumer rights (where applicable)
EU “Right of Withdrawal”. If you are an EU consumer purchasing at a distance, you may withdraw within 14 days for eligible services with a price fixed in advance and digital content not supplied on a tangible medium, subject to legal exceptions. If you request immediate performance and we complete the service within the withdrawal period, you may owe a proportionate amount or lose the right if fully performed. For digital content supplied immediately with your express consent and acknowledgment of losing the right, the right of withdrawal does not apply.
UK “Right to Cancel”. UK consumers have a 14-day cancellation right for eligible services priced in advance and digital content under similar conditions and exceptions.
Brazil “Right of Regret”. Brazilian consumers purchasing at a distance may withdraw within 7 days for eligible services priced in advance and digital content, per the Consumer Defense Code.
How to exercise. Email pawel@cannyloop.com with your order details and a clear statement. We will acknowledge within 2 days and process according to law. Model forms are available upon request.
UK “Right to Cancel”. UK consumers have a 14-day cancellation right for eligible services priced in advance and digital content under similar conditions and exceptions.
Brazil “Right of Regret”. Brazilian consumers purchasing at a distance may withdraw within 7 days for eligible services priced in advance and digital content, per the Consumer Defense Code.
How to exercise. Email pawel@cannyloop.com with your order details and a clear statement. We will acknowledge within 2 days and process according to law. Model forms are available upon request.
5.7 Optional money-back guarantee
If a specific offer page or Order/SOW states a “money-back guarantee”, the stated conditions control (scope, timeframe, process). Otherwise, no voluntary money-back guarantee applies beyond statutory rights.
5.8 Dispute resolution (user-friendly first)
We encourage amicable resolution. Please email complaints to pawel@cannyloop.com. We will try to help and reply within 2 days. This does not waive formal rights. EU consumers may use the EU ODR platform; local alternatives may exist.
6) Privacy
See our Privacy Policy for details on data collection, use, and your rights. Where required, a DPA governs processing of personal data on your behalf.
7) Third-party services
Integrations (e.g., AI models, APIs, automation platforms, CRMs) are provided by third parties under their own terms and privacy policies. We are not responsible for third-party services unless expressly stated in your Order/SOW.
8) Service changes & availability
We may modify features, introduce new limits, or discontinue components with reasonable notice where feasible. We aim for high availability but do not guarantee uninterrupted Service. Maintenance windows and force majeure may affect availability.
9) Warranties, disclaimers & limitations
General. Except as expressly stated, Services are provided “as is” and “as available”. We do not warrant error-free operation, accuracy of outputs, or fitness for a particular purpose. You are responsible for human oversight, review, and compliance in production use of automations and AI outputs.
EU/UK (and similar systems). We do not exclude or limit liability where unlawful to do so (e.g., death or personal injury caused by negligence; fraud; breach of statutory rights). Subject to non-excludable rights, we are not liable for: (a) indirect or consequential loss; (b) loss of profits, revenue, data, or business; (c) failures caused by third-party services or force majeure. Our aggregate liability under these Terms is limited to the fees paid by you for the Services in the 12 months preceding the event giving rise to the claim.
US. To the maximum extent permitted by applicable law, we disclaim all implied warranties (merchantability, fitness, non-infringement). We are not liable for special, incidental, consequential, exemplary, or punitive damages, nor lost profits or revenues. Liability cap: fees paid in the 12 months before the claim.
Australia. Nothing excludes, restricts, or modifies rights under the Australian Consumer Law (ACL) that cannot be excluded. For non-major failures with services, you are entitled to have the service remedied; for major failures, you may cancel and obtain a refund for the unused portion. Subject to the ACL, our liability cap is as above.
Indemnity. You will indemnify us against claims arising from Your Content, your unlawful use of the Services, or breach of these Terms, except to the extent we caused the claim.
10) Suspension & termination
We may suspend or terminate access for material breaches, unlawful use, non-payment, or risk to security/integrity. Upon termination, access ends and you should export Your Content beforehand where export tools exist. Sections intended to survive (e.g., IP, payments, disclaimers, liability limits, governing law) survive termination.
11) Changes to these Terms
We may update these Terms. We will state the effective date and, for material changes, provide notice via the Application or email before they take effect. Continued use after the effective date constitutes acceptance.
12) Governing law & venue
These Terms are governed by the laws of Poland, excluding conflict-of-law rules. Courts located in Starachowice have exclusive jurisdiction.
This does not apply to consumers in the EU, UK, Switzerland, Norway, or Iceland where local rules on jurisdiction may give you the right to bring claims in your home courts.
This does not apply to consumers in Brazil to the extent Brazilian law mandates otherwise.
This does not apply to consumers in the EU, UK, Switzerland, Norway, or Iceland where local rules on jurisdiction may give you the right to bring claims in your home courts.
This does not apply to consumers in Brazil to the extent Brazilian law mandates otherwise.
US users – jury/class action waiver. To the extent permitted by law, you waive any right to a jury trial or to participate in a class action regarding disputes arising from these Terms.
13) Severability
If any provision is invalid or unenforceable, it will be modified to the minimum extent necessary to be valid and enforceable, and the remainder will remain in effect. In US contexts, the parties agree to replace invalid terms with enforceable terms that most closely reflect the original intent.
14) Notices & contact
Formal notices must be sent to: Paweł Chaja, Cannyloop, Lenartowska 72, Poland.
Routine support: pawel@cannyloop.com.
15) DSA (EU) – intermediary/hosting services (if applicable)
If and to the extent we provide intermediary or hosting services to EU users:
- Point of contact: pawel@cannyloop.com for users and authorities.
- Notice-and-action: Send notices identifying allegedly illegal content (URL, description, legal basis, your contact). We will acknowledge receipt, assess diligently, and act where appropriate, notifying affected users with reasons.
- Complaint handling: Users may challenge our content decisions via pawel@cannyloop.com.
- Out-of-court dispute settlement: Available where mandated by the DSA.
- Transparency: Summary reports about moderation decisions will be published where legally required.
- Trusted flaggers & orders: We will give priority to notices from trusted flaggers and comply with removal orders from competent authorities pursuant to the DSA.
16) Definitions
Application — our websites, apps, dashboards, and tools.
Order/SOW — a document (including online checkout) describing Services, fees, and special terms.
Consumer — a natural person acting outside their trade, business, or profession.
Intermediary/hosting service — a service that stores or transmits user-provided content at a user’s request (as defined under the EU DSA).
Order/SOW — a document (including online checkout) describing Services, fees, and special terms.
Consumer — a natural person acting outside their trade, business, or profession.
Intermediary/hosting service — a service that stores or transmits user-provided content at a user’s request (as defined under the EU DSA).